Company Evaluation Survey

1. Have you ever ordered books from Amazon.com?
[o] Yes 
[o] No 

2. Overall, how would you rate Amazon.com? 
[o] Excellent 
[o] Good 
[o] Average 
[o] Poor 
[o] Terrible 

3. How satisfied are you with your service from Amazon.com? 
[o] Extremely Satisfied 
[o] Satisfied 
[o] Neutral 
[o] Dissatisfied 
[o] Extremely Dissatisfied 

4. Would you recommend Amazon.com to a friend? 
[o] Yes 
[o] No 

5. If no, why not? 
[L         ]

6. For your next book purchase, how likely are you to purchase from Amazon.com? 
[o] Very Likely 
[o] Likely 
[o] Not Sure 
[o] Unlikely 
[o] Very Unlikely 

7. Which of the following modes did you use to place your last order for books? 
[o] Mail order 
[o] Internet 
[o] Over the phone 
[o] Fax 
[o] Other 

8. If Other, please specify? 
[S         ]

9. What are the 3 main reasons you purchased books from Amazon.com? 
[L         ]

10. What would you do to improve Amazon.com's services?
[L         ]